Terms of Service

Last updated: August 2026

These terms apply to your use of the SmashX website and the SmashX car accident concierge service. By using our website or engaging our service, you agree to these terms.

1. Our service

SmashX is a car accident concierge. We coordinate the process after an accident on your behalf, which can include lodging and managing your claim, arranging towing, quality repairs through our repair network, and a replacement vehicle where you are eligible. SmashX is not an insurer, a law firm or a financial adviser, and nothing on this website is insurance, legal or financial advice.

2. Eligibility and replacement vehicles

• Replacement vehicle entitlements depend on your circumstances, including who was at fault, and are assessed case by case.
• To receive a replacement vehicle you must hold a valid driver licence and meet the requirements of the vehicle provider, which may include a credit card pre authorisation for incidentals such as tolls and fuel.
• You agree to take reasonable care of any replacement vehicle and to return it when your repairs are completed or when otherwise requested.

3. Your obligations

• Provide information that is true, accurate and complete, including accident details, vehicle details and photos.
• Cooperate with reasonable requests for documents needed to progress your claim.
• Tell us promptly if any details change.

4. Costs

Where you are not at fault, the costs of repairs and any replacement vehicle we arrange are generally recovered from the at fault party or their insurer. Any costs that may apply in your specific situation will be explained to you before you commit to anything.

5. Limitations

We take great care in managing every claim, but outcomes such as insurer decisions, repair timeframes and parts availability can depend on third parties. To the maximum extent permitted by law, including the Australian Consumer Law, we are not liable for indirect or consequential loss arising from matters outside our reasonable control. Nothing in these terms excludes rights you have under the Australian Consumer Law.

6. Website use

The content on this website is provided for general information. All trademarks, logos and content belong to SmashX or their respective owners and may not be reproduced without permission. We may update the website and these terms from time to time.

7. Privacy

Personal information you provide is handled in accordance with our Privacy Policy.

8. Governing law

These terms are governed by the laws of New South Wales, Australia.

9. Contact

Questions about these terms? Call us free on 0468 088 838.